FAQs

FAQs

Account

- How Do I Register? Can I Place an Order without Registering?
We suggested that you use your familiar email address and a strong password (at least 6 characters in length) to login to Pretzelies. You can also purchase without registering, but we recommend you register your personal account because of the convenience of tracking your parcel.
-What Should I Do If I Forgot My Password?
If you forgot your password, please click the “Forgot Your Password” on the “Sign in” page, and then we will send you an automated e-mail with the content of the reset password.
- Login Problems: What Should I Do If I Cannot Login?
  • Firstly, please check your e-mail and password carefully to make sure they are correct and do not forget to accept cookies before login.

  • Besides, you are not able to access your account, please wait for 15 minutes and try again, it may be a problem caused by the Pretzelies background system.

  • Finally, if you've tried all of the methods above but it still doesn't work, please contact our Customer Service and outline the problem.

Tips*:
If you have some difficulties in account, please contact ‘Consumer Service’ at support@pretzelie.club. We will try our best to solve the problem.
 
Order
- How Do I Know What Size to Choose?
You can refer to “Size Guide” at the bottom of the web page or your previous purchase sizes.
- Can I Make Changes or Cancel My Order?
It is only possible to make a change to your order before the goods are not sent out, we will try our best to contact to logistics department for changing. However, changes and cancellations cannot always be fulfilled.
Once the parcel is sent out, it cannot be modified, and you can return and changed after receiving goods.
 
Payment
- We Accept The Following Payment Methods:
  • PayPal

  • Credit Card

- What Currencies Can I Pay?
We accept many kinds of currencies; you can switch at the head navigation of the website.
 - Will I Be Charged Additional Taxes or Fees Upon Delivery?
There are no additional fees due on delivery, and we will never take more than the total checkout fee. But we cannot control the surcharges by some of the banks because of the cross-border transactions for your credit card.
 
Shipping
 - Where Does Pretzelies Deliver to?
We ship orders all over the world. If you are not sure whether your area is covered by our services, please contact us, we will give you the detailed information.
 - When Will My Order Ship Out?
As long as you complete the payment, we have 3-4 business days to make clothes carefully to make sure the clothes you received are perfect. We will deliver the goods immediately after production.
 - How Long Will It Take to Receive My Parcel?
Shipping time is various depend on different nations. However, you will not receive your package for more than 15 days from the date you completed the payment.
The specific logistics information of the region is at the “Shipping Policy” at the bottom of the page.
 - How Much Does Shipping Cost?
Free shipping for shopping at $57 and above $7.99 shipping fee will be charged for an order under $57.
 - What Shipping Methods Do We Use?
We provide global standard shipping.
 
Returns & Exchange
- Can I Return or Exchange My Parcel?
Absolutely! If you are unsatisfied with your purchase, you can apply for return or exchange within 14 days of the date your parcel was delivered to you. Eligible goods which are must be unworn, unwashed, undamaged, and in original packaging can be exchanged and returned. (The detailed return & exchange policy is on the “Return & Exchange” at the bottom of the web page).
 - How Can I return & Exchange My Goods?
Please contact “Customer Service” to apply for a return or an exchange. Write the detailed reasons for return or exchange on the contact us page. Do not forget to offer your e-mail and your phone number to get our reply ASAP.
 - What Should I Do If the Parcel I Received is Wrong or Defective?
We would be so sorry to hear that, if it happens, please apply for an exchange and we will deliver the right one for you.
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